FAQ

Can I still log in if I have lost my username or password?

Absolutely! We know that sometimes people get forgetful but even if you lose your login details we’ll keep your account secure. To log back in, simply contact our support team who will verify your account before helping you log back in. Don’t forget to update your password after you’ve logged back in.

What times is Wild Fortune open?

Wild Fortune is ALWAYS open, we’re proud to offer world-class gaming 24/7 so players can enjoy the thrill and excitement of their favourite games whenever suits them.

How do I know if the games are fair and payouts consistent?

Wild Fortune is authorised and regulated by the Malta Gaming Authority MGA (MGA/B2C/394/2017) to ensure the most fair and consistent payout ratios across all of the games available in the casino. While the winning probability can vary from game to game, you can get exact details on percentage chances of winning in-game, simply click or tap the (i) symbol for more information. You can learn more about the weighting and randomised testing of games that the MGA does on their website.

Can I test the games first with a demo account?

We’d love you to try our games before playing with real money – we’re confident you’ll love them! To open a demo account, just click on “demo” in the account section and fill in the details. Once you’re up to speed and comfortable with your demo account, you can easily upgrade to a real money account.

I’m worried about data security and privacy, how well does Wild Fortune protect my data?

At Wild Fortune we take data security very seriously and every transaction and form submission at the casino is protected by advanced digital encryption technology to keep your data safe and secure. All of your data is stored on a separate, ultra-secure server with limited access and we never share your details with any third party without permission.

What banking methods does the casino offer?

We want it to be as fast, secure and easy as possible to do banking at Wild Fortune, so we have a huge array of different payment methods to choose from.

Take your pick from: Credit Card, Skrill, Neteller, Paysafecard, iDebit, Instadebit, SOFORT Banking, Virtual Card Payouts, NeoSurf, Online Bank Transfer, Zimpler, Bank Transfer, Trustly and iDEAL and more.

We also know how important getting access to your winnings is, that’s why we’re one of the few casinos to offer instant withdrawals – so you can get your money faster.

How can I close my account?

We’ll always understand if you want to close your account and we never pressure any player to keep an account open. Closing your account is fast and simple, just contact our support team and they’ll shut down your account fast.

I’m concerned about problem gaming, does Wild Fortune offer any support?

We offer a huge amount of support at Wild Fortune for gamers who sometimes struggle with stopping their play when it is no longer fun. There are a small percentage of players who struggle with online gaming and we make every effort to give them the support they need to get help.

Our mission is always to create a safe, enjoyable and responsible gaming environment and everything we do at the casino is geared towards this goal.

We have a number of key Responsible Gaming initiatives as well as options like self-exclusion, cooling-off periods, alerts and notifications for when you reach a certain playing limit and more. Our friendly support staff are always on hand to help, answer any questions you may have and help you find further support should you need it.